REAP are still here to help
As the situation around COVID-19 keeps developing, we’d like to reassure you that we’re still here to help with energy advice and worries. Our team is working from home and we’re not offering home visits for the time being, but we can still help with free and impartial advice about managing fuel bills, keeping warm and referring people to other help locally where we can.
Contacting us for help
If you or anyone you know is worried about their energy bills or struggling to stay warm at home, please continue to refer them to us as normal. We won’t be able to offer them a home visit, but can respond if you phone us or email. Please be aware this may take a day or two during the week and longer at weekends or on Fridays:
Ring our land line 01542 88 8070. If we can’t answer your call, please leave a message with your phone number clearly stated in the message and we’ll get back to you. We will call you back from staff mobile phones, not from the landline.
Email firstname.lastname@example.org. Emails will be forwarded to our energy advice staff for attention – we’ll email you back unless you give us a phone number to call if that is preferable to you.
Home Energy Scotland are still running their free advice line too – call 0808 808 2282
See our Coronavirus info page for information on
- Support for people on pre-payment meters
- Saving energy when you’re stuck at home
- General Coronavirus advice
- Coronavirus scams and fraud
Take care and keep warm, best wishes REAP