Our Energy Advisers are working hard to make sure we can provide you with the right support and advice, saving you money.
A recent case has shown that some energy customers with electric central heating could be due a refund.
If you have electric heating with two electricity meters and have switched provider, check your bill now to make sure you are not paying two daily standing charges. Those with two meters most likely switched from SSE ‘Total Heating Total Control’ (THTC) tariff.
One of REAP’s Energy Advisers persuaded our client’s energy provider to seek clarity from the regulator, Ofgem about this. Ofgem found the rules have been misinterpreted. The energy provider should not have been charging two standing charges and should refund all of their affected customers. This is great news! ALL energy companies who were charging two daily standing charges for this meter set up will now have to change their Terms & Conditions and refund all those who have been wrongly charged.
The background to this is regulation changes in 2016 which encouraged competition in the market for those on ‘dynamic’ or ‘exotic’ meters such as THTC. Customers had two meters, one to provide lower cost electric central heating via storage heaters, and one for standard supply such as lights and sockets.
Some energy providers started offering an alternative tariff with a single rate for electricity, priced between the low rate and standard rate of THTC. In some cases, two standing charges have been applied. The standing charge is the cost of having access to the supply, usage charges are paid on top.
If you think you have been wrongly charged, please get in contact with your energy supplier. If you live in Moray and need additional support with this, please get in touch with us.
We’re looking for residents in Elgin to get involved in our food growing, composting and carbon saving project at REAP.
If you’ve not been involved in food growing before and would like to get going, we’d love to hear from you. We can help with a food growing pack with seeds for a small area. We’ll help with advice, too, and the chance to get involved in all sorts of growing and composting fun both during restrictions and after wards.
In return, we need you to fill in a questionnaire and a wee bit of paperwork. The kits are free if you join in.
In light of the most recent UK Government advice, all REAP staff will be working at home/ remotely from Wednesday 18th March.
As a result, all home visits and public events are suspended from today and our office closed to the public.
However, we are still working to promote our aims of environmental awareness, tackling fuel poverty and connecting the community. We’ll be working in safe, creative ways to further those aims during these unusual times – do keep in touch via our website, email, Facebook and by telephone.
We will be able to provide free and impartial energy advice by telephone and email and will be checking the office number regularly. You can leave a voicemail by calling 01542 888 070 or getting in touch by emailing firstname.lastname@example.org
Let’s keep safe, keep positive and look after each other!
This week is Big Energy Saving Week 2020 and REAP are holding various drop in sessions to offer free and impartial energy advice at the REAP Office in Keith, Moray Citizens Advice Bureau in Elgin and at a pop up café in Burghead.
A great chance to come along and learn or develop your gardening skills and its FREE!!
2 Part course, Wednesday 20th September & Wednesday 27th September, 12.30pm-2.00pm at Cooper Park, Elgin.
This course has a limited number of places.
To book a place please email email@example.com or call our office 01542 888070